Manual
Read more about how Fietsknoop works.
Also watch our instruction videos in Dutch
- No connection possible
An internet connection is necessary for the proper functioning of Fietsknoop. Always give Fietsknoop permission for your location in the general settings of your phone.
NB. Your location is only known to Fietsknoop during the route. After finishing your route, all data used by Fietsknoop will be deleted.
If the app fails and doesn't seem to work properly, it can help to stop the app and remove it from your to-do list. Then restart it and see if Fietsknoop is now working properly.
If this still doesn't work, remove the Fietsknoop app from your device and reinstall it from the app store. Please log in again to gain access to your account.
- Location permission
For Fietsknoop to function properly even in the background when the screen is locked, it is necessary that Fietsknoop always has access to your location. In previous versions of iOS and Android, this did not require user permission. Now, with tightened privacy requirements, we need to ask you for this.
You are not under any obligation to give permission for this, it's just that Fietsknoop will not work properly in the background.
In your phone's settings, you can indicate that the app Fietsknoop ALWAYS has permission to your location.
Your data will not be saved after use. One hour after the end of your cycling or walking tour, all data needed for GPS guidance during the route of Fietsknoop are deleted.