Manual
Read more about how Fietsknoop works.
Also watch our instruction videos in Dutch
- Register and make an account website
Register via www.fietsknoop.nl/fietsknoop/registreren. You will immediately receive an e-mail asking you to confirm your registration. This is to prevent misuse of your e-mail address.
Choose a unique Fietsknoop name. For example, add a punctuation mark or number.
- Different passwords for website, tablet and phone?
No, an account can be used on any device, tablet or PC. The advantage of an account is that all data is synchronised. So you will find every route in your account on every device you log into.
The account symbol in the app is at the top of the page:
- Register and create account in the app
Open the app.
Go to 'Account'.
Click on 'Create a Fietsknoop account'.
Fill in the correct information and click on the blue bar 'Send'. You will receive an email with a pin code for verification. Enter the code on the same screen in 'Account'.
NB: choose a unique Fietsknoop name. Provide it with e.g. a punctuation mark or a number.
- Enter PIN for new account via app
When you create a new account, you will receive a pin code by e-mail.
Enter this pin code on the same screen in the app where the new account is entered, i.e. on the "Account" screen and then the 'Create account' button.
- Log in to app or website
App:
Go to 'Account'. Enter email address and password and click 'login'.
Website:
Log in with your account by clicking on the green 'Inloggen' button, in the blue top bar of the Fietsknoop website. Enter email address and password and click 'Inloggen'.
The website is only available in Dutch.
- Change account details
App:
On the 'Account' screen, your account details can be seen and changed.
Click on the dark blue 'Profile' button to change your Fietsknoopname, to add a profile picture or to change the password or email address.
Here you can also indicate whether you would like to receive the newsletter.
Website:
Log in at www.fietsknoop.nl/dashboard/inloggen. On your own page, select the blue 'Profiel' button. On the new page you can change your name, your email address, your password and upload your profile picture, and you can also indicate whether you would like to receive the newsletter.
NB: the website is only available in Dutch.
#account #profile #picture #password #email-address #newsletter
- How to purchase Fietsknoop[+]Plus?
Purchasing Fietsknoop[+]Plus can be done in three different ways:
- Make an in app purchase using the button on your account screen
- follow the steps as indicated on our Plus page www.fietsknoop.nl/plus
- or transfer the right amount (as mentioned on the Plus page) to NL98INGB0007013781 (BIC INGBNL2A) in the name of Fietsknoop BV. Please clearly state your email address or your Fietsknoop name and your account number in the description. As soon as we have received your contribution, your account will be adjusted.
- Delete account
We are sorry you would like to unsubscribe and end your account.
On the app:
Go to your account page.
Click on the blue 'Profile' button.
Click on the red 'Delete account' button.
On the website:
Log in at www.fietsknoop.nl/dashboard/inloggen
On your own page, choose the blue 'Profiel' (= profile) button at the top right of the screen. This will take you to the page where all your account details are stored.
Here you will find the option to delete your account.
What a pity!
- Fietsknoop[+]Plus period and account number
App:
on the 'Account'screen you will find your account number and the date until which your Fietsknoop[+]Plus account is still valid.
Website:
Log in to www.fietsknoop.nl/dashboard/inloggen
Click on the blue 'Profile' button at the top right. On the new page you will find your account details.
- Change email address
Open your account page in the app.
Click the blue Profile button.
Click Change email address.
Enter the new email address and your password. Click Save.
NB: Have you changed your email address but are unable to log in to your account?
Often a phone or PC automatically fills in previously used data, e.g. the old email address. Remove this, and type in the new email address yourself.
- Change email address on the website
Log in to the website via the green button 'Inloggen', at the top right of the website, or via this link.
You will be directed to your own dashboard page. Here, click the blue Profile button, at the top right.
Change your email address here and save.
NB: Have you changed your email address but can't log in to your account?
Often a phone or PC automatically fills in previously used data, for example the old email address. Delete this data and enter the new e-mail address yourself.
- Purchase Fietsknoop[+]Plus
free account can be converted to an ad-free account with more functionality: a Fietsknoop[+]Plus account.
App:
Go to the 'Account' screen. Click on the blue button '+ Buy Fietsknoop[+]Plus' and pay via Apple or Google.
Website:
Read the information at https://www.fietsknoop.nl/plus and https://www.fietsknoop.nl/ideal. Here it says how you can easily pay via iDeal, Bancontact or Giropay.
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- Synchronizing phone and tablet/pc
One account can be used on multiple devices. Saved routes and other information are synchronised with other devices by logging into your account.